Shipping policy
At FLOE, we aim to deliver your order quickly, safely, and with care. Below are the details of our shipping process and timelines.
Processing Time
All orders are processed within 1–2 business days after your purchase is confirmed.
You’ll receive an email confirmation once your order ships, including a tracking number.
Shipping Times
– Canada 7 to 10 days
– International coming soon
Please note: delivery times are estimates and may vary during holidays, sales, or due to carrier delays.
Shipping Rates
We offer free standard shipping on all orders over $149 (set your threshold, or say “on all orders”).
For orders below that, rates are calculated at checkout based on your location and chosen method.
Order Tracking
Once your order ships, you’ll receive a tracking link to monitor delivery progress. If you don’t see it in your inbox, check your spam/junk folder — or contact us anytime.
Lost or Damaged Packages
If your order arrives damaged, or seems lost in transit, please email us at:
Connect@floehome.com
We’ll work with you and the carrier to resolve it quickly.
Questions?
We’re here to help — reach out at Connect@floehome.com with any shipping questions or concerns.