Frequently Ask Questions
About the Kettle
How long does FLOE hold temperature?
FLOE keeps water at your selected temperature for up to 8 hours — industry-leading heat retention.
Can I use FLOE for both coffee and tea?
Yes! FLOE’s precision gooseneck pour makes it perfect for pour-over coffee, loose-leaf tea, or any hot beverage.
Is FLOE safe to use daily?
Absolutely. FLOE is built with BPA-free materials and premium-grade stainless steel for safe, everyday use.
Shipping & Orders
Do you ship internationally?
Yes, FLOE offers fast and reliable worldwide shipping to most countries.
How long will delivery take?
Standard delivery typically takes 5–7 business days, depending on your location.
Can I track my order?
Yes, you’ll receive a tracking link via email as soon as your FLOE kettle is shipped.
Warranty & Support
Does FLOE come with a warranty?
Yes, every FLOE kettle is backed by a 1-year limited warranty against manufacturing defects.
What if my kettle arrives damaged?
Simply contact our support team within 7 days, and we’ll arrange a replacement.
How can I get customer support?
You can reach us anytime via our support page or by emailing.
